We deal with a wide range of household repairs but some might be your responsibility to fix.
Leaseholders of council houses have different repair responsibilities - check leaseholder repair responsibilities.
Repairs you need to do
- All decorations inside your home - including repairing surface cracks and holes in walls and ceilings
- Maintaining, and minor repairs to, internal windows and doors
- Repairing or replacing locks, latches, keys, handles, bolts and letter boxes, numbers, peepholes, security chains, knockers and bells
- Repairing and adjusting kitchen units, cupboards, drawers, doors, shelves and worktops
- Replacing broken tiles
- Repairing and maintaining meter boxes
- Pest control
- Clearing blockages in sinks, toilets, baths and waste pipes, or external gullies (except in shared areas)
- Replacing washers on dripping taps and broken toilet seats
- Replacing the chain and plugs on sinks, baths and basins
- Changing plugs on electrical appliances, replacing fuses and resetting trip switches
- Replacing light bulbs and fluorescent tube and starters
- Testing and cleaning your smoke alarm and replacing the batteries
- Repairing footpaths, yards and patios that are not the main access to the front door
- Repairing or replacing gates and fencing (unless it borders a pavement or public footpath)
- Replacing clothes posts, pulleys and washing lines (except in designated shared drying areas)
- Keeping air bricks clear and clean
- Keeping your garden tidy by cutting the grass and trimming any hedges
Repairs we need to do
- Looking after the structure of your property
- Gas safety - we will carry out an annual safety check and service
- The outside of your property - including your chimney, roof, drains, gutters, pipes, outside doors and windows
- Plaster work (unless it's a minor surface crack), internal plumbing, power and lighting, carpentry such as floors and stairs
- The area around your property - front paths or steps, garages and shared areas like stairwells and entrances
- If you live in a flat - door entry systems, communal TV and satellite systems, lifts, windows and doors