Bin collections in the hot weather
From now until the end of July, our crews will be going out earlier than normal to collect your bins. Please make sure they are out by 6am on your collection day.
Make a complaint
If you're not happy with the service you've had you can make a complaint.
We want to provide a good service to everyone but things can go wrong. If this happens we want to know about it so that we can put it right and stop it from happening again.
Please only make a complaint to tell us your bin has not been collected if there have been more than three missed collections and you have reported each one to us. Otherwise, it will be closed as a service request.
What happens after you make a complaint
We will acknowledge your complaint within five working days, and send you a formal reply within 10 working days of the acknowledgment.
If you're not happy with our reply, you can ask for another member of staff to review your complaint. You must raise a Stage 2 complaint to do this.