In this section:
What an overpayment is
If you’ve received too much housing benefit, we will write to you and ask you to pay back the amount we have overpaid. Overpayments often happen if you don't let us know about a change in your circumstances - for example, a change in income.
If you told us about a change and we didn't act on it we won't automatically ask you to pay it back, it will depend on the circumstances.
If you think we've made a mistake regarding an overpayment, you can appeal an overpayment.