How do I sign up for garden waste collections?
It just takes a few minutes to sign up online.
Sign up for a garden waste subscription
I get purple sacks and don't have a black bin - can I still sign up?
Unfortunately properties on the purple sack list cannot subscribe to garden waste collections.
My property has communal bins - can I still sign up?
Unfortunately properties with communal bins cannot subscribe to garden waste collections.
What if I cannot sign up online?
You can call 01227 868 556 to sign up and pay another way.
Can I pay by Direct Debit?
No. You need to pay by credit or debit card each year you sign up.
How do I get a new green bin?
You must have a green bin before you sign up for a subscription. You won't be given a bin as part of the service.
If you don't have one you need to buy a green bin.
What can I put in my green bin?
You can check what does and does not go in your green bin online.
When will my green bin be collected?
You can check your collection day online.
Your bins will be collected on this day every two weeks from 31 March 2025 until 19 December 2025, and then from 19 January 2026 to 13 March 2026.
It must be clearly visible and accessible at the boundary of your property before 6am on collection day.
How will the crews know to collect my bin?
Crews will use in-cab technology to track garden waste subscriptions. To help us identify your bin, please label it with your house number or name. You can do this with a numbered sticker or write it on the bin with paint or a permanent marker.
This also helps us if your bin is misplaced.
What should I do if my green bin is not collected?
You must report a missed green bin to us no later than midnight the next day. So for example, if your collection is a Tuesday you must report it by midnight on Wednesday.
If you don't report it within these times, we won't come back to collect it and you'll have to wait until your next scheduled collection.
What if I move house?
You can tell us about a change of address online.