Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

Do I need planning permission?

Use our simple online search to find out what sort of permission you might need. Just put in your postcode and we’ll do the rest.

Find out if you need planning permission

Are there any planning restrictions on my property?

Use our simple online search to find out if there are any restrictions on your property. Just put in your postcode and we’ll do the rest.

See if your property has planning restrictions

Do I need planning permission for an HMO?

If your property is in an HMO article 4 direction area you’ll need permission for change of use. You can easily check the area it’s in online.

Check if your property needs planning permission

Do I need planning permission to do work to trees?

Use our online map to find out if your tree is in a protected area. If it is, you can easily apply online for permission to do work.

Check if a tree is in a protected area

Can I do work to my house if it's a listed building?

You’ll need listed buildings consent before you do any work to your property.

Find out more about listed buildings

Can I do work to my house if it's in a conservation area?

You’ll need permission for particular types of external work if your house is in a conservation area.

Find our more about conservation areas

Can I get advice before I apply for planning permission?

We offer a pre-planning advice service if you want guidance submitting a planning application. It’s easy to apply online.

Apply for pre-planning advice

How do I apply for planning permission?

You can easily apply and pay online at Planning Portal’s website.

Apply for planning permission

What happens after I apply for planning permission?

We’ll check you’ve included everything you need to and then we’ll write to you with a timeline for decisions to be made.

Find out what happens after you apply for planning permission

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the planning team on 01227 862 178 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open daily between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
14 Rose Lane
Canterbury
Kent
CT1 2UR

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.